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SigmaPro Email Templates 

Email Templates in SigmaPro give you full control over the information provided in email notifications. You can change the subject and body of the email for all types of email notifications (New, Updated, Completed, New Comment, New Assigned, etc). SigmaPro allows you to have custom emails for each project. To edit the Email Templates, open the Project Details and scroll to the bottom of the page. To enable the Email Templates, select the Template Type, modify as you wish and click the Update Selected Template link.

(Click image to enlarge)

Get creative with your Email Templates: The default email template is just a starting point. Get creative and make your emails stand out. You have no limitations when working with the Email Templates. Click the image to the right to see what the Support Email looks like from OnyakTech.com using SigmaPro.

 

To apply the current projects Email Templates to all projects in SigmaPro, click the "Apply Email Settings To All Projects" link. 

New to SigmaPro 7.0, you are no longer restricted to the length of the Email Templates. There are also several new Tags you can use in your Email Templates. Tags are indicators to inform SigmaPro where you want specific information placed when the email is generated. For example, the tag [PROJECTNAME] will be replaced with your actual project name before the email is sent out. Take a look at the image to the left showing the template of the email subject, at the time the email is created it may look something like the following: "TKT3842 - EX2 Web Site - Data Conversion - Completed".

The Tags you can use are displayed below with a description of each tag.

Custom Fields in Email Templates:  As noted below, you can display the value of a custom field in your emails. To do this, use the tag [CST::YOURFIELDNAME] replacing "YOURFIELDNAME" with the actual name of your custom field. For example, if you have a custom field named Department, your tag would look like this: [CST::Department]. These tags are case sensitive.  

When editing your email templates and inserting tags, make sure the Text/HTML Editor in DotNetNuke does not insert any HTML inside the tag. You can do this by switching the view to Text or HTML mode. If there is any HTML code within the tag, you will need to remove it before saving your template.

 

Email Tags Available with SigmaPro

Email Template Tag Description
[URL] Direct link to the item
[ASSIGNED] User Assigned to the Item
[ID] Item ID
[PRIORITY] Current Priority of the Item
[REQUESTER] User who requested the item
[STATUS] Current Status
[PROJECTNAME] Project Name
[MILESTONE] Current Milestone
[TEAM] Current Assigned Team
[CST::CUSTOMFIELD] Inserts the value of a custom field. Replace CUSTOMFIELD with the actual name of the field.
[TITLE] Title/Summary
[CATEGORY] Current Category
[CREATOR] The creators name
[DATECOMPLETED] Date completed
[DATEDUE] Date Due
[ESTHOURS] Estimated Hours
[FILECOUNT] Total Attached File Count
[INCIDENTPLACE] Incident Place
[INCIDENTSYMPTOMS] Incident Symptoms
[INCIDENTHOURSTOREPAIR] Total hours to repair the incident
[OWNER] Owner
[PROGRESS] Progress
[TEAM] Team Name
[TOTALHOURS] Total Hours
[TOTALRELATIONS] Total Item Relations
[ALLCOMMENTS] List All Comments
[UPDATEDBY] Last Updated By
   

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