| Time Tracking |
With SigmaPro, there are several ways to log time against a task/project. You can add time to a task while adding comments to a task or you can use the timer. The total hours logged against a task is displayed at the top of the task details screen and in the SigmaPro Dashboard for the entire project.
To use the automatic timer, click on the Start Timer icon at the top of the Task. After you click the Start Timer icon, it will change to Stop Timer and it will show the current elapsed time and the user who started the timer. When you complete the task, click the Stop Timer icon to stop the timer and log the time to the task.
(Activated Timer visible at the top of the Task Details)
(Time Tracking visible while adding comments to a task)
While the Automatic Timer is active, only the user who originally activated the timer can stop it. Also note that SuperUsers can not log time against a project using the automatic timer.
Another method you can use to log hours against a task is when you add comments to a task. Under the Text Editor for the comments, you will see fields you can use to enter the total hours and date of activity. (See image to the left on the bottom) Since you may not always immediately update the task after working on the issue, you can set the Date of Activity field listed under the Hours field. Clicking on the Date of Activity field will display a date selection popup. The up and down arrows next to the Hours field can be clicked to increase or decrease the hours using your mouse or you can click in the Hours field and enter the total hours manually.
The time tracking fields visible when adding a comment is not available in the Help Desk module and only Team Members can see and use the Timer listed at the top of the task.
Time is logged into the table ONYAK_SIGMAPRO_IssueTime table in SQL Server. To analyze this data, use SigmaEx or another reporting tool (Kx-Pi, NukeAlert, OnyakTech Reports, etc). This data is also used by the SigmaPro Dashboard to display project metrics and visual charts.